Business plan and performance

Welwyn Hatfield Borough Council aims to provide good quality services and seeks to continually improve performance in order to meet the expectations of our residents.

  • Business Plan

    We publish an updated business plan every three years.

  • Annual Report

    Our Annual Report looks back at some of our service achievements over the past year.

  • Magnifying glassData Quality

    Data Quality

    Although we no longer report performance information to inspection bodies such as the Audit Commission, Welwyn Hatfield Borough Council ensures published local performance information is reliable and accurate.

  • Customer First

    Our Customer Service Strategy for 2018-21 sets out how we will continue delivering customer service excellence to our residents, business and communities.

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