Your comments, compliments and complaints help us to meet your standards.
How to make a compliment, comment or complaint
You can either:
We monitor our customer feedback to help us design services to meet our customer's changing needs and to make sure our complaints procedure to accessible to all. Therefore we will now ask you some diversity questions when you pass us a complaint, compliment or comment. The questions are not compulsory and all information provided is used in the strictest confidence and only for statistical purposes. We do not pass your information on to other organisations.
The purpose of our Customer Services Strategy is:
Documents available for download:
If you have exhausted all the stages of the council's procedures and are still not satisfied, you can appeal to the Local Government Ombudsman - an independent body which will look into your complaint about the council. The Ombudsman will do this only if you have given us a chance to deal with the complaint first.
To find out more visit the Local Government Ombudsman website
This page was last updated on 09/11/2012